Privacy Policy – How 6s Game Protects Your Data

1. Introduction

Welcome to 6s Game. We run an online gaming and entertainment platform at 6sgame.app, and this Privacy Policy explains how we collect, use, store, and protect the personal information of players in Pakistan and beyond. By using our platform — whether you are enjoying a Bingo session, placing a bet on a Pakistan Super League (PSL) match, or exploring our VIP rewards programme — you agree to the practices described here.

This policy applies to all services offered through 6s Game, including our website, mobile platform, promotional campaigns, and customer support channels. Please read it carefully. If anything is unclear, you are always welcome to reach out to our support team.

2. Information We Collect

When you interact with 6s Game, we collect certain information depending on how you use the platform. This falls into three broad categories:

2.1 Information You Provide Directly

• Account registration details: name, date of birth, email address, and mobile number (CNIC-based age verification may apply).
• Payment information: PKR transaction records, JazzCash/Easypaisa account references, bank account details for withdrawals, and card details where applicable.
• Profile preferences: language, notification settings, and game preferences you set in your account.
• Communications: messages you send to our support team, feedback forms, and any content you share with us voluntarily.

2.2 Information Collected Automatically

• Device data: device type, operating system version, browser type, and screen resolution.
• Usage data: pages visited, games played, session duration, deposit and withdrawal history, and in-game actions.
• Log data: IP address, timestamps, referral URLs, and error logs generated during your sessions.
• Cookies and similar technologies: session cookies for login security, preference cookies to remember your settings, and analytics cookies to understand how players use our platform.

2.3 Information from Third Parties

• Payment processors (JazzCash, Easypaisa, Raast, and banks) confirm transaction status to us without sharing your full financial credentials.
• Analytics partners provide aggregated, anonymised reports about platform performance. We do not receive individually identifiable data from these sources.

3. How We Use Your Information

Every piece of data we hold serves a specific, legitimate purpose. Here is how we put it to use:

• Account management: Creating and maintaining your player profile, verifying your identity, and ensuring only you can access your account.
• Service delivery: Processing deposits in PKR, handling withdrawal requests, crediting bonuses, and running the games you play — from Bingo to cricket-themed slots.
• Customer support: Responding to your queries, resolving disputes, and sending you important account notifications.
• Personalisation: Recommending games, promotions, or PSL-season offers that match your gaming history and preferences.
• Security and fraud prevention: Monitoring for unusual activity, protecting your account from unauthorised access, and complying with anti-money-laundering checks.
• Platform improvement: Analysing aggregated usage data to fix bugs, improve load speeds, and roll out new features our players actually want.
• Responsible gaming: Tracking gaming patterns to support self-exclusion requests and budget-limit tools for players who choose to use them.
• Marketing (with consent): Sending you promotions, bonus alerts, and PSL special offers — but only if you have opted in. You can unsubscribe at any time.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to make 6s Game work smoothly and improve your experience. Here is what they do:

• Essential cookies: Keep you logged in during your session and protect you from cross-site request forgery. Without these, the platform cannot function properly.
• Preference cookies: Remember your selected language, notification preferences, and display settings so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data on which pages are visited most and where players drop off — helping us improve the experience over time.
• Marketing cookies (opt-in only): Used to show you relevant promotions across channels. These are only active if you have given us permission.

You can manage or delete cookies through your browser settings. Disabling essential cookies will affect platform functionality, including your ability to stay logged in.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to outside companies for their own marketing purposes. We only share data in the following limited situations:

• Payment processors: JazzCash, Easypaisa, Raast, affiliated banks, and card networks receive only the information needed to process your specific transaction. These providers have their own privacy commitments and are bound by confidentiality agreements.
• Technology providers: Cloud hosting, cybersecurity, and analytics vendors may process data on our behalf under strict data-processing agreements. They act only on our instructions.
• Legal obligations: If required by law or a valid regulatory request, we may be legally required to disclose certain data. We will always notify you where permitted by law.
• Business transfers: In the unlikely event of a merger or acquisition, your data may be transferred as part of that transaction. You will be notified in advance.

6. Data Security

Keeping your data safe is one of our biggest responsibilities. Here is what we do to protect it:

• All data in transit is protected with TLS/SSL encryption — the same standard used by major banks worldwide.
• Sensitive data at rest (such as payment references) is encrypted in our database systems.
• Access to personal data within our team is restricted on a strict need-to-know basis. Staff who handle player data are trained in data security best practices.
• We conduct regular security reviews and penetration testing to identify and fix vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) is available for player accounts and is strongly recommended.
• Suspicious activity triggers automatic alerts and, where necessary, temporary account locks to protect you.

Despite our best efforts, no online system is 100% immune to threats. If you believe your account has been compromised, please contact our support team immediately so we can help you secure it.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards for the following purposes:

• Transaction records are retained for a minimum period required by financial record-keeping standards.
• Communication logs with our support team are kept for up to two years to help resolve any future disputes.
• Analytics data is anonymised after 13 months and no longer traceable to your account.
• If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are legally required to retain it.

8. Your Rights & Choices

You have meaningful rights over your personal data on 6s Game. These include:

• Right to access: Request a copy of the personal data we hold about you at any time.
• Right to correction: If your stored information is inaccurate or out of date, ask us to correct it.
• Right to deletion: Request that we delete your account and associated personal data, subject to any legal retention requirements.
• Right to object: Opt out of marketing communications, profiling, or certain types of data processing at any time.
• Right to data portability: Ask us to provide your data in a commonly used, machine-readable format.
• Right to restrict processing: In certain circumstances, ask us to limit how we use your data while a dispute is being resolved.

To exercise any of these rights, contact our support team through the platform. We aim to respond within a reasonable timeframe. We may need to verify your identity before processing your request to protect your account security.

9. Children's Privacy

6s Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account on our platform, please contact us immediately and we will take prompt action to remove the account and delete any associated data.

We encourage parents and guardians to talk openly with young people about responsible internet use and online gaming. Our Responsible Gaming tools are designed to support adult players in managing their own gaming habits — not to replace parental supervision.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on this page with a new "Last Updated" date.
• Send a notification to your registered email address or display an in-platform alert for major changes.

We encourage you to review this page periodically so you are always aware of how we handle your data. Continued use of the platform after an update means you accept the revised terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team directly through the platform's live chat or Help Centre. Our team is available around the clock to assist you.

We take privacy concerns seriously and commit to investigating and responding to every query in a timely and transparent manner.